Effective Date: January 1, 2025
1. Introduction
Welcome to Chemstock. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.
2. About Chemstock
Chemstock is a supplier of laboratory equipment, scientific instruments, chemicals, and related products. We serve customers across the UAE, Oman, and the Middle East region.
3. Eligibility & Use of Website
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You must be at least 18 years old to use this website or place orders.
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You agree to use the website only for lawful purposes.
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Unauthorized use, misuse, or interference with website functionality is strictly prohibited.
4. Products & Services
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All product descriptions, specifications, images, and pricing are provided for informational purposes and may change without notice.
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Product availability is subject to stock confirmation.
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Certain products (chemicals, instruments, regulated items) may be sold only to licensed or authorized customers in accordance with local regulations.
5. Pricing & Payments
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All prices are listed in AED unless stated otherwise.
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Prices may exclude VAT, shipping, customs duties, or other applicable charges unless specified.
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Payments must be made through approved payment methods.
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Chemstock reserves the right to cancel or refuse orders in case of pricing errors, payment issues, or suspected fraud.
6. Order Confirmation & Acceptance
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Order confirmation does not constitute acceptance.
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Orders are considered accepted only after payment verification and order processing.
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Chemstock reserves the right to cancel or limit quantities at its discretion.
7. Shipping & Delivery
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Delivery timelines are estimates and may vary due to logistics, customs clearance, or external factors.
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Chemstock is not liable for delays beyond its control.
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Risk of loss passes to the customer upon delivery.
8. Returns & Refunds
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Returns are accepted only if approved by Chemstock and subject to inspection.
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Special-order items, chemicals, consumables, and used products are non-returnable unless defective.
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Refunds, if applicable, will be processed using the original payment method.
9. Warranty & Product Use
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Products are covered only by the manufacturer’s warranty, if applicable.
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Chemstock does not guarantee suitability for a specific application unless explicitly stated.
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Customers are responsible for ensuring safe handling, storage, and use of products in compliance with local laws and safety regulations.
10. Intellectual Property
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All content on this website—including text, images, logos, product descriptions, and design—is the intellectual property of Chemstock or its licensors.
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Unauthorized reproduction, distribution, or use is strictly prohibited.
11. Limitation of Liability
To the maximum extent permitted by law:
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Chemstock shall not be liable for indirect, incidental, or consequential damages.
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Liability shall not exceed the value of the purchased product.
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Chemstock is not responsible for damages resulting from misuse, improper storage, or unauthorized modifications.
12. Third-Party Links
Our website may contain links to third-party websites. Chemstock is not responsible for their content, policies, or practices.
13. Indemnification
You agree to indemnify and hold Chemstock harmless from any claims, damages, losses, or expenses arising from:
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Your use of the website
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Violation of these Terms
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Breach of applicable laws or regulations
14. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect and process personal data.
15. Governing Law & Jurisdiction
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of UAE courts.
16. Changes to Terms
Chemstock reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the website.
17. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
Chemstock
📧 Email: customersupport@chemstock.ae
📞 Phone: +971-55-2091835
